Tribulation number 3
Ok, so I got Digital TV service on Saturday. I am still getting Encore and Showtime thru the digital receiver, but lost HBO and Cinemax on the analog side of the channels. So, I'm getting 1 or 2 premium channels above what my service is for. This can make up for the troubles I've had depending on how long I retain Showtime.
I noticed that my other TV's (which are picking up the analog signal) still get HBO and Cinemax.
So, my internet connection went out on Sunday. Troubleshooting, I came to the conclusion that they did not have my MAC address loaded into their DHCP server. I call during lunch today, and was told that when the order for my Digital TV service went thru, they canceled my internet service. I can get my connection re-established sometime tomorrow.
I called after lunch to make a formal complaint against the quality of service. They accepted that the $50 install charge for the internet was in error and removed that. They're giving me $20 for each no show - a total of $40 - and he included another $12.95 to make my first month of service entirely free. While I don't entirely agree with that, getting Showtime, HBO, and Cinemax - a $20-$30 value per month - free may just do.
Now, we'll see if somehow my TV service gets canceled or they don't properly bill me for one or the other.....
Posted by haglund at March 10, 2003 3:10 PM