Tribulation number 2:
The cable was buried yesterday. This morning, I called to re-order TV service. I explained my story, and was transfered to some special customer service group. I re-explained my dealings with Comcast, and they setup a Digital TV order and scheduled an appointment for 2-5 today.
I stayed home in the afternoon, and watched as 2, then 3, then 4 went by. At 4:30, I called to confirm the appointment, and got an automated message saying that my appointment was scheduled for 2-5pm Thursday, March 6th. Ok, I was not going crazy. 4:50 comes by, and I call their office. I'm told that they are still on track for that appointment and that a dispatcher would call me if they are running late. Ok, 5 rolls past, then 5:30. Still no show. I called at 5:50 to tell them that not only did no-one arrive, but no-one bothered to call me.
They politely apologized and state that the only time they have available is 8-11 am on Friday. I said, great, not only did I have to give up half a day for a no-show, but now I've got to cancel the 3 meetings I have tomorrow morning in order to be here. She says that won't be necessary, and they could come in the afternoon - to which I tell her that I need to make up for the half day of lost work tomorrow. We scheduled for Saturday morning. I asked to talk to a manager, but due to the hour, none were available (they close at 6, which it was 5:58).
I went to the webpage and filled out the survey giving Comcast a failing grade. I also sent an email to the service department explaining what has happened in the last two weeks, and expressed that their quality of service is unacceptable, and how disappointed I was that they could not even extend common courtesy to their customers. I have a feeling that that email will disappear.
Posted by haglund at March 6, 2003 6:25 PM