caveat emptor

Letter I sent/received today, in its (almost) entirety. Ahem.

Date: Tue, 30 Sep 2003 17:26:44 -0700
From: “YouCanSave.com - Customer Support”
To: “Freesia Dawn”
Subject: Re: [#147595] Your Order

Hello,

As per your request, we have cancelled your order. We had not yet
charged
your credit card for this order.

Thank you,

Customer Service Staff
YouCanSave.com
http://www.youcansave.com
Unique Products for Less

Original Message Follows:
––––––––
From: “Freesia Dawn”
Subject: RE: Your Order
Date: Tue, 30 Sep 2003 14:45:10 -0700 (PDT)

No, I do not wish to proceed with this order. I am incredibly
frustrated that you OFFER something on your website and then, after
months of stringing me along, tell me that I will have to pay extra
money in order to receive the product that I ordered such a long time
ago in the FIRST place.

{Editor’s note: I ordered this shit in June. About a month and a half later, I tried to track my shipment, and was told it had been sent to Brooklyn. Your guess is as good as mine.}

I feel that in a situation like this, it is the least that the company
can do to eat the difference and send your customer - who has been
patiently waiting for far longer than you advertise. If not, you turn
away one customer who will certainly tell her friends not to shop at
You Can Settle For Less.com

-Freesia

– Support@YouCanSave.com wrote:
> September 30, 2003
>
>
> Hello,
>
> Thank you for your patience with your order with us at
> YouCanSave.com. The
> good news is that we have just received the shipment in our warehouse
> for
> The Firm II product that you had ordered. However the configuration
> of the
> product that we have received from our vendor has now changed.
> You
> will also receive a coupon to order the missing parts
> for
> about $30.00 direct from the manufacturer but they themselves
> are
> not included in our product configuration.
>
> Do you wish to proceed with your order? If you do, please reply back
> to this
> email ASAP and we will ship your order out plus give you a 10%
> discount. If
> you wish to cancel, then please let us know also but we do hope you
> decide
> to receive this wonderful equipment.
>
> We look forward to hearing from you soon,
>
> Thank you,
>
>

Jesus. And I was wondering how they managed to sell this shit for so cheap. Avoid these fraudulent pigfuckers like the plague, would ya? I’d appreciate it.