I received one of the stupidest responses that I can remember.
The engineering group recently put out a procedures document to implement a new feature. It had explicity stated to cut and paste the configuration from the appendix. When I got to the appendix, it was a screen capture which included all the prompts and outputs from the commands. I sent a reply stating that it would be preferable that the prompts and output were ommited.
So, I get this response from the senior manager of the group: If the prompts are not included, how do we tell between what you type and the responses?
My response was: just go and state that this is what you type and this is what you should see. I went on and eloborated a bit so as to not make it seem as much of a smart ass response.
But, really, how difficult is it to wrap your mind around the conecpt that instead of stating cut and paste the commands, state enter this command and the output should look like this; then list the commands in a cut and paste format in the appendix?
Posted by haglund at September 5, 2003 10:10 AM