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August 25, 2005
Suctomer Service
AOL finally had financial repercussions from their outrageous practice of ensnaring poor souls and making it virtually impossible to cancel their service. They publicly admitted that their suctomer service department is given bonuses based on the number of "saves" they keep when a previously seemingly lobotomized AOL member finally comes to the conclusion that they are not getting the value they are paying for. Too bad the settlement only applies to residents of NY, I know plenty of people who deserve to have their fees remanded elsewhere as well.
Posted by fer at August 25, 2005 11:54 AM